Data Protection and privacy policy for Data protection on the website of Timbawood Ltd We respect your privacy and would like your visit to our website to be secure and to your satisfaction. Thus we take the protection of your personal data (e.g. name, date of birth, address, email address, telephone number) very seriously and will strictly adhere to the relevant data protection laws when handling such data: Collection and Processing of Personal Data, Consent. We will not collect any of your personal data via our website without your consent. Only you can decide whether or not you provide us with personal data, e.g. as part of a survey, registration, competition or the like. If you provide us with such data you thereby give us your consent to store and use such data in accordance with the provisions of the data protection laws. We will use the data you have provided to answer any queries you may have, provide you with information or offers you have requested or to enable you to access such information. Use and Disclosure of Personal Data, Cancellation. In order to maintain customer relations it may be necessary for us to store or process the personal data you have provided us with or to pass such data on to one of our affiliates in order to fulfil your requirements more effectively, to improve our products or to inform you of special offers. Your personal data will therefore only be used for the purposes of customer management, product surveys or marketing to the appropriate degree. At any rate we will neither sell, market nor disclose your data in any other way to third parties. We also swear our employees and agencies to secrecy and to the protection of your privacy. However, should it be necessary for the execution of certain processes, for which we use the services of third parties, e.g. for competitions and so make available to third parties the personal data you have provided us with, this data will also be treated with care in such cases and only used to the degree appropriate for the respective purpose. We will of course respect your wish not to leave your personal data with us to support our customer relations. You can cancel your consent at any time with future effect by sending an email to or by post to Timbawood, Unit 8-9 Mount Road, Mount Road Industrial Estate, Feltham, TW13 6AR. As part of the administration of our website we have taken technical and organisational measures to protect your data against deliberate or coincidental manipulation, access by unauthorised third parties, loss, destruction or alteration. We continuously upgrade these protection mechanisms in the normal course of technical improvement. Automatically Collected Non-Personal Data. When you access our website non-personal information will be collected from time to time automatically without registration, including for example information relating to the Internet browser used, number of visits to the site, average time spent using the site, pages accessed and domain name of the page from which you access our website. We will use this non-personal data to make our website more attractive in order to meet our customers’ requirements more effectively. Cookies. When you access our website it is possible that information will automatically be stored in the form of a small text file (‘cookie’) on your hard drive temporarily (for 12 months). We will only use these to obtain information on the use of our website. They allow your computer to be recognised the next time you access our website but do not enable any connection to you personally, they do not contain any personal data. They allow us to identify your preferences and to adjust our website to meet your needs so that we can improve our range of products for you. If you do not wish cookies to be stored on your hard drive you can adjust your browser accordingly. Children. We would like to encourage parents and guardians to familiarize their children with the safe use of personal data when using the Internet and to encourage them not to provide our website with any personal data without the consent of their parents or guardians. We also warrant that we will not knowingly collect or use in any way personal data of children. Right of Access. We will inform you of any personal data we have retained about you as a result of your use of our website if you send a written request by email to or by post. Should you so desire we will of course amend or delete this data. Please contact us at the following address if you have any further questions in relation to the processing of your personal data:

  • By email:
  • By post: Timbawood, Unit 8-9 Mount Road, Mount Road Industrial Estate, Feltham TW13 6AR.